TYPE:ServiceMODEL:TiguanYEAR:2019
Average Score (500 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2025
My car was in the shop for exactly 60 days.
09-17-2025
We appreciate that you took the time to share your thoughts. At Deel VW we value our customers, and we're disappointed that you had a bad experience. We truly value you for your feedback .
TYPE:ServiceMODEL:TiguanYEAR:2021
Bad experience with Rene from the service dept. brought my car in for two new tires and an alignment. When dropping the car off I mentioned an issue with filling the car with gas. He explained they would check this and there was a diagnostic fee. It I do the repairs with them the fee is applied to the bill. Ok, fine. In the afternoon rene calls me to tell me the tires are done. And explains the issue with the fuel pump and that to fix it the cost was like $3200. I was surprised and let him know I’d be there to pick up the car in like 10 minutes. When I arrive to the cashier, I don’t see anything on the paperwork explaining the issue that Rene went over on the phone. Just my tire/alignment service and that I declined to have them fix the fuel pump. I asked the cashier, a woman whose is very nice, if she had a breakdown of what the issue was. She didn’t but called Rene to come over and speak with me. When she called him and said that I would like to talk to him, his reply was “what for”. Their desks are only like 25 feet’s away. When he comes over I ask him if he has anything explained to me what the work was that needed to be done and what was wrong. He steps away for a minute, comes back and tosses a piece of paper in front of me. Turns around and walks out the door. The cashier looks at me, so embarrassed. She called his name, but I told her he walked out. He couldn’t even talk to me and explain everything again in person. Their desks paper was chicken scratch with some car parts and their unit cost. And the grand total of over $3200. I’ve been getting my cars fixed here for over 16 years. Looks like now I’ll be going to a different VW service department.
09-17-2025
Thank you for taking the time to share your experience. We are always interested in ways that we can improve our service and convenience and truly value your feedback.
TYPE:ServiceMODEL:Golf RYEAR:2023
I had a great experience with Aaron at Deel VW service
09-15-2025
We are please to hear you had a great service experience with your service advisor Aron and for your 5 stars. Thank you for choosing Deel V.W. Coral Gables for all your service needs.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2025
The error on my dashboard wasnt fixed The error notice was cleared but came back And the part to replace the armrest takes around 2 weeks to arrive
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:BeetleYEAR:2019
The service was EXCELLENT! I trust the dealership because I got what I need, fast and with the best quality. Also the service done from the Service Consultant Rey Padron always has been A+. It is a pleasure to have Rey because he is honest and professional and take the time to answer the question may I have. Keep the good work!!! I have been buying Beatles since 2008, this is my 3rd one and I LOVE IT!
09-10-2025
We thank you for your 5 stars and your kinds words. Thank you for being a loyal customer to Deel V.W. Coral Gables. We look forward to your next visit with us.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Everything was excellent! The staff, the waiting room and service.
09-09-2025
We thank you for your positive feedback and your 5 stars and for choosing Deel .V.W. Coral Gables for all your service needs.